inspection.press Refund Policy

Effective October 20, 2026. Property Toolkit access is a one-time digital purchase. You can review the address, price and these policies before submitting a payment.

Final sale after successful delivery

Once a Property Toolkit has been successfully activated and made available to your account, purchases are generally final and nonrefundable unless required by law or covered by the system-error exception below. No refund is due solely because a report is unused, a third-party data source returns no results, an agency holds incomplete records, or an insurer does not accept a completed form.

Duplicate charges and system errors

If a verified inspection.press technical error causes a charge but prevents delivery of the purchased Property Toolkit, or if a duplicate charge is confirmed, we will initiate a refund to the original payment method. The checkout system attempts automatic reversal when it can detect a failure; failures requiring reconciliation are reviewed through our support process. We cannot guarantee that an external payment network or issuing bank will complete a refund immediately. Refund processing time depends on Square and your financial institution.

Research-source limitations

Public permit, AHJ, property, wind and other research records may be unavailable, incomplete or missing in some jurisdictions. An empty search result is still a completed search response; it is not proof that no permits or records exist. Research coverage and matching are not guaranteed. The service includes available jurisdiction research links to help you verify information independently.

Requesting assistance

If a card was charged and your toolkit did not activate, please do not make a second payment for the same checkout. Contact inspection.press so the transaction can be reconciled. Nothing in this policy overrides nonwaivable consumer protection or refund rights.