Refunds, duplicate charges and wrong-address purchases

The short version

A property job is a one-time digital purchase. Once it's activated and available in your account, it's generally final. We fix billing errors.

When we refund

• Duplicate charges: if you were charged twice for the same checkout, we refund the duplicate to your original payment method.
• Property didn't activate: if a verified InspectionPress error charged you but the property didn't activate, we refund or reverse the charge. Checkout tries to reverse failed charges automatically when it can detect them.
• Rights under the law: nothing in our policy overrides refund rights you have by law.

Refund timing depends on Square and your bank.

When we don't refund

• You didn't use the reports
• A data source returned no records
• An agency's records were incomplete
• An insurer didn't accept a completed form
• The inspection was canceled after you activated the job

Bought the wrong address?

Don't use the job for a different property, and don't change the address on published reports. Contact support with the property address you bought and the correct one. Check the address carefully before paying: a job is tied to the address it was bought for.

What to send us

The property address, purchase date and approximate time, and a description of the problem. Never send a full card number, bank login or password.

Read the full Refund Policy.