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Troubleshooting & Support

Fix common problems, protect client data and reach the InspectionPress team.

Contact support, report a problem or request a featureThe fastest way to reach the InspectionPress team, and what to include so we can help quickly.A PDF won't download or looks wrongSteps to fix a PDF that won't generate, download slowly, or shows old content."Access denied" or a report won't openCommon reasons you might see Access denied, and how to get back to your report.A lookup failed or shows an errorWhat to do when ASCE, AI, permit research or report preparation shows an error instead of a result.Protect client data and report linksPractical steps to keep client information, hosted links and your account safe.