Contact support, report a problem or request a feature
The fastest way to reach the InspectionPress team, and what to include so we can help quickly.
Report a problem from inside the app
The fastest way to report a bug is the built-in tracker. In the report writer, choose the Tracker icon at the top of the page.
- Choose Report a problem or Request a feature.
- Describe what happened and how to reproduce it.
- Set the severity and how often it happens.
- Attach a screenshot or photo if it helps (JPG, PNG, WEBP or GIF, up to 10 MB).
- Choose Send Request.
The page, device and report details are captured automatically, so you don't need to copy links or IDs.
Use the contact form
For billing, account, licensing or general questions, use the contact form. You don't need an account to send it. Choose the topic that fits best so your message reaches the right place.
Messages
Your Messages page shows conversations started by the InspectionPress team, such as a follow-up on something you reported. You can reply there once we've started a conversation.
What to include
- The property address and report type
- What you were doing, what you expected and what happened instead
- The approximate time
- A screenshot, with sensitive details covered
What never to send
Passwords, full card numbers, bank details or API keys. We'll never ask for them. Keep client records and personal details out of your first message.