Troubleshooting & Support
A PDF won't download or looks wrong
Steps to fix a PDF that won't generate, download slowly, or shows old content.
If the PDF is slow or won't open
PDFs are generated when you request them. Reports with many photos can take a little while.
- Wait for the PDF to finish loading before tapping again. Repeated taps start new requests.
- Check that the report itself opens with View Report. If it does, the content is fine and the issue is the PDF step.
- Refresh the page and try once more. For insurance forms, you can also open the report's gear icon on the property page and choose Rebuild PDF.
- Try a different browser, or turn off pop-up and download blockers for inspection.press.
If the PDF shows old information
- Make sure you saved your latest changes in the writer.
- Generate a new PDF. A PDF you downloaded earlier doesn't update itself.
- If you changed your logo or profile, only new PDFs pick up the change.
If a photo or page looks wrong
- Check the photo in the writer. Very large or unusually shaped images can lay out awkwardly.
- For insurance forms, open Form Preview and check each page.
- Long text in a small form field may need to be shortened or moved to the comments section.
If it still fails
Report the problem with the property address, the report type, which button you used, the approximate time and your browser. A screenshot of any error message helps.
Verify property records and professional requirements with the appropriate official source.More in Troubleshooting & Support